Understanding the ‘Awaiting Clarification’ Warning on Registrations
What to do when your registration shows a warning icon and "Awaiting Clarification" statusUpdated 29 days ago
A registration on your Registrations page is marked with a warning icon, a banner asks you to respond to support, and the registration status reads Awaiting Clarification.
What You will See
One or more of the following, all pointing to the same thing:
A warning icon next to a jurisdiction name on the Registrations page
A banner at the top of the page that reads: "We await your input before proceeding with your highlighted requests on this page. Please respond to support." with a See details link
A status of Awaiting Clarification in the Registration Details panel when you click the highlighted row
Fields like Filing Frequency may show Unknown on that registration. That is expected. Those details are confirmed during registration and fill in once the registration completes.
Why This happens
Our team hit a question while processing your registration request and needs an answer from you before we can continue. Common reasons include:
A detail on your request needs confirmation, such as your nexus met date, registration email, or business information
The jurisdiction asked for something extra, such as a document, an identification number, or a clarification about your business activities
Nothing is broken, and your request has not been rejected. Work on that registration is paused until you respond.
How to Respond
Our team has already reached out, so check there first.
Check the inbox you used for your Kintsugi account, and the registration email on the request, for a message from our team
In Kintsugi, click See details on the banner to review what we are asking for
Reply with the requested information through the chat bubble in the bottom right, or by responding to our email
The sooner you respond, the sooner processing resumes. If your registration is part of a tax-engine integration, resolving this quickly also matters for tax collection. See When Does Tax Collection Begin on a Tax Engine Stripe Integration? for how Awaiting Clarification affects collection.
How to Confirm it is Resolved
Once we have what we need, processing resumes and the warning icon and banner clear from your Registrations page. The registration status moves forward, and you will be notified when the registration completes.
If this did not work
If you responded and the warning is still showing after a few business days, or you never received a message from us, reach out via the chat bubble in the bottom right. To help us resolve this quickly, please include:
The email address on your Kintsugi account
The jurisdiction showing the warning
When you responded and through which channel (email or chat)
A screenshot of what you are seeing