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Frequently Asked Questions

Account Setup FAQsHow does product categorization affect sales tax in Shopify?Why does Kintsugi show I need to register and file taxes if my product isn't taxable?Changing a Product's Classification to Digital – Software CustomizationSales Tax on top of Physical Nexus StateHow does Kintsugi AI handle tax calculations?How to De-Register from a StateDoes Kintsugi Handle Unrecognized Revenue?Can I pay sales tax using a credit card?How can I generate an API key?How long does it take to import transactions?How do I cancel my subscription and delete my data?How do I download transactions with calculated tax from Kintsugi?How to Unmask Customer Addresses from TikTok Shop in ShopifyWhy Does My Calculated Tax Differ from My Collected Tax?How is SHOP APP handled in Kintsugi?Economic Nexus State by State ChartHow do I ignore a test product from categorization reminders?Why do we have integrations with payroll providers?Overdue sales tax through KintsugiDo I need an FEIN for my Resale Exemption Certificate?Organization Details Error for Customers Outside the U.S.How do I migrate my account from TaxCloud?Digital Subscriptions for Physical GoodsHow to Add Multiple Organizations for CustomersDoes Shopify Collect Sales Tax on Orders?Do Free plan customers get email alerts when a new state meets nexus?Why the Monitoring Tab Doesn’t Show All 50 StatesHow do I determine if I have sales tax nexus in a state?How to Obtain and Use a Resale Certificate in the U.S.Why Transactions from a Previous Period Appear in a Later FilingHow to Apply for a Federal Employer Identification Number (FEIN)Send a Secure Message to KintsugiCan Kintsugi help with VAT?How to Update Invalid Addresses in the Kintsugi AppHow to Update Blank Addresses in the Kintsugi AppWhen Your Marketplace Isn’t Listed in Kintsugi: Use Shopify Marketplace ConnectHow to Stop or Delay a Sales and Use Tax PaymentWhy does my Colorado filing still show as "Due" in Revenue Online?Why You May Receive Notices for Taxes Kintsugi Didn't Register You ForWhy does a Kintsugi employee's name appear as officer/CEO on my state registrationsHow to File a Support Ticket With Kintsugi