How to Import an Existing EU OSS Registration into Kintsugi
Import your EU VAT registrations in Kintsugi: use the Registrations tab to add a jurisdiction or OSS registration, authorize Power of Attorney, and track it.Updated last month
If you already hold a One Stop Shop (OSS) registration that you set up outside Kintsugi, you can bring it into the platform yourself in a few minutes. Once it is imported, Kintsugi tracks your EU exposure against it, applies the correct VAT to your sales, and prepares your OSS return.
Navigation path: Log in > Registrations > Import > Select Registration Option: Import One Stop Shop (OSS) Registration > Complete the form > Save
Before you start
Import is only for a registration you already hold. Have these ready so you can finish in one sitting:
An active OSS registration issued outside Kintsugi. If you have not registered yet, do not use Import. Start a new registration from the Monitoring tab instead. See How to Track EU VAT Exposure and Start Registration in Kintsugi.
The scheme your registration was issued under. Non-Union OSS, Union OSS, or IOSS. Your registration confirmation from the tax authority will say which.
The Member State that issued it. This is your Member State of Identification, the single EU country where you file your OSS return.
Your login for that country's OSS portal. Username, password, and the answers to any security questions on the account.
A paid plan. Importing registrations is not available on the Free plan.
Pick the right OSS scheme type
This is the one field people most often get wrong. Choose the scheme your existing registration was actually issued under, not the one that sounds like the best fit. If the scheme here does not match your real registration, your filings will be prepared on the wrong basis.
Scheme | Issued to businesses that | What the return covers |
|---|---|---|
Non-Union OSS | Have no office, branch, staff, or warehouse anywhere in the EU, and sell services such as SaaS or digital subscriptions to EU consumers | Business to consumer service sales into all 27 Member States |
Union OSS | Are established in the EU, or are outside the EU but dispatch goods from within it | Business to consumer distance sales of goods, plus services supplied into Member States where you are not established |
IOSS | Ship goods into the EU from outside it, in consignments valued at 150 EUR or less, collecting the VAT at checkout | Import VAT on those low value consignments |
Not sure which one you hold? How Non-Union OSS works in Kintsugi covers the eligibility test in detail, and Simplify EU VAT: Kintsugi and the One Stop Shop (OSS) compares the schemes side by side.
Steps to Import OSS Registration
Step 1. Log in to Kintsugi and open the Registrations tab from the left side menu.
Step 2. Click Import in the upper right corner. The Import Registration window opens.
Step 3. Set the Select Registration Option to Import One Stop Shop (OSS) Registration.
TIP: Just hover on the little ⓘ tooltip, it’ll show the description.
Step 4. Complete the rest of the form.
Field | What to enter |
|---|---|
OSS Scheme Type | Non-Union OSS, Union OSS, or IOSS, matching the scheme on your registration confirmation. |
Member State of Identification | The EU country that issued your OSS registration and where you file the OSS return. This is not necessarily the country you sell into most. |
Username | The username you use to sign in to that country's OSS portal. For many Member States this is an email address. |
Password | The password for that same portal. Use the eye icon to check what you typed before saving. |
Security Question(s) | Enter each question exactly as it is worded in the portal, along with its answer. Answers are usually case sensitive. Use the add question option if your account has more than one. |
Fields marked with a red asterisk are required. Hover over the information icon next to a field for a short explanation in the app.
Step 5. Click Save.
The Save button stays greyed out until every required field is filled, so if it is not active, scroll back through the form and look for a blank required field.
What Happens After You Save
Your registration appears on the Registrations page, and its status updates as Kintsugi verifies it.
The Kintsugi Tax Operations team confirms the credentials work against the portal. If something does not connect, we will reach out, so keep an eye on the inbox tied to your account.
Individual EU countries covered by the registration group together under a single OSS entity rather than appearing separately. This is expected, not a sign anything is missing.
EU amounts display in Euro (EUR). To see each jurisdiction in its own local currency, set the region filter to All.
You can reopen the registration later to correct a detail or update credentials after a password change.
FAQs
Q: I have not registered for OSS yet. Can I use Import to start one?
A: No. Import brings in a registration you already hold, and it requires portal credentials you would not have yet. To begin a new registration, use the Monitoring tab. See How to Track EU VAT Exposure and Start Registration in Kintsugi.
Q: What is the notice about SST registrations at the top of the window?
A: That notice applies to Streamlined Sales Tax registrations in the United States, not to EU registrations. You can move past it when importing an OSS registration. If you also hold a US SST registration, see How to Deregister from Streamlined Sales Tax (SST) State Registrations.
Q: Can I pick a different Member State of Identification than the one on my registration?
A: No. On this form you are telling Kintsugi what you already have, so select the country that actually issued your registration. Where a genuine choice existed at registration time, it binds you for the rest of the calendar year plus the two years after. See Choosing your Member State of Identification.
Q: Can I import more than one OSS registration?
A: One business entity holds one OSS registration covering its qualifying EU sales, so there is normally only one to import. If you also hold a separate local VAT registration in a specific EU country, import that one using the Import Registration for a Jurisdiction option instead.
Q: Does my EU OSS registration cover the United Kingdom?
A: No. The UK left the EU, so OSS does not cover Great Britain. A separate UK VAT registration is needed.
Q: I do not see the Import button.
A: Importing registrations is not available on the Free plan. If you are on a paid plan and still do not see it, reach out so we can check your account.
Need help?
Most import questions are answered in the guides above, so it is worth checking those first. If your registration still will not import, or a credential is not being accepted, reach out using the chat in the bottom right corner of your screen and we will take a look.