How to File a Support Ticket With Kintsugi
A quick guide to reaching the Kintsugi support team and submitting a ticket.Updated last month
If you run into an issue or have a question, there are two ways to reach the Kintsugi support team: by email or through the chat widget on the Kintsugi website.
Option 1: Email Support
You can reach Kintsugi support by emailing any of the following addresses — all three route to the same team:
When emailing, include as much detail as possible: your company name, a description of the issue, and any relevant screenshots or error messages. This helps the team resolve your request faster.
A member of the Kintsugi team will follow up via email.
Option 2: Chat Widget (Plugin)
The Kintsugi app has a built-in chat widget you can use to get help instantly.
Step 1: Open the chat widget
Click the chat icon (Kintsugi logo) in the bottom-right corner of any page on the Kintsugi website or app to open the support widget.
Step 2: Click Send us a message
Step 3: Type your concern in the prompt box (be as detailed as possible) and press the send button.
Step 4: The Kintsugi AI team attempts to answer your question
When you type your question, the Kintsugi AI support team will respond first. For many common questions like billing, setup, integrations, and tax registrations, you'll get an answer right away without waiting for a human agent.
Step 5: Request a support ticket if the issue isn't resolved
If the AI response doesn't fully resolve your issue, you can request that a support ticket be created. Just type “please create a support ticket” or “I want to speak to a human agent,” and a ticket will be created. You will know a ticket has been successfully created because you will see a verification in the prompt box and the ticket number in the chat header.
Option 3: Website
Another way to create a ticket is through the Kintsugi website.
Step 1: Visit help.trykintsugi.com
Step 2: Click the Login button at the top-right corner
Step 3: Enter your email address
You will be prompted to login to the Customer Portal, enter your email address and click the blue button to continue.
Step 4: Enter the code for verification
Enter the code sent to your email address to verify your account and click the blue button to proceed.
Step 5: Click the "+ Ticket" button
Once logged in, click the "+ Ticket" next to your account name at the top-right corner of the screen.
Step 6: Fill the form (add a Subject and Description) and click Submit.
What to Expect After Submitting a Ticket
Once a ticket is created either via email or through the chat widget, you'll receive a confirmation, and the Kintsugi support team will be in touch to help resolve your issue.
Need Help?
For further concerns, we're always here to help. If you can't find the answer you're looking for, please reach out to us using the chat bubble in the bottom-right corner.