How to Update Billing Details in the Kintsugi App

Overview

Keeping your billing details up to date ensures uninterrupted access to invoices, accurate records, and smooth account operations. If your company’s billing contact or email address has changed, you can update this information directly in the Kintsugi app—no support ticket required.

This article walks through how to update billing contact details, billing email addresses, and related billing information.

Accessing Billing Details

To get started:

1. Log in to your Kintsugi account.

   

2. Navigate to the Configuration tab.

   

3. Select Billing details.

   

Under Plan overview, you’ll see your current billing contact information.

Update Billing or Shipping Contact Information

To update billing or shipping details:

1. In the Billing contact section, click the three-dot menu next to it.

   

2. Select Edit Billing Details.

   

3. Choose which one needs to be updated: Billing Contact Information or Shipping Contact Information. Just click the corresponding arrow button next to it.

   

4. Update the required fields:

   • First name

   • Last name

   • Address line 1

   • Address line 2 (optional)

   • City

   • State

   • ZIP / postal code

   • Country

   

5. Click Update to save your changes.

   

6. Close the confirmation modal to return to the Billing details page.

This information is used for billing records and invoice generation.

Update Billing Email Address

If invoices are being sent to an outdated email address, you can update it at any time:

1. From the three-dot menu in the Billing contact section, select Edit Email Address.

   

2. Enter the new email address you want associated with billing.

   

3. Click Save.

   

All future billing communications and invoices will be sent to this updated email address.

Additional Billing Information Available

From the Billing details tab, you can also:

• View your current subscription plan and subscription items

• Update your payment method

• Review your monthly billing history

• Download invoices from the billing history table, organized by month
  

Best Practices

• Update billing details promptly when company contact information changes.

• Ensure the billing email address is monitored by the appropriate finance or operations team.

• Periodically review billing history to confirm invoices are received and processed successfully.
  

Keeping billing information current helps streamline financial workflows and prevents missed invoices or delivery issues.