If you've issued a refund and noticed it's marked Committed in your Kintsugi portal but doesn't show up in your filing export or under "Credits Utilized," this is expected behavior, not a missing transaction or an error.
Here's what's happening.
Tax filings can't include negative line items. So when a refund would push a jurisdiction's taxable sales below zero, Kintsugi automatically holds that credit back from the current filing period and rolls it forward to a future one.
Your transaction is still recorded and tracked, it just won't be applied until there's enough taxable sales activity in that same jurisdiction to absorb it.
The credit rolls forward and gets applied in the next filing period where the same local jurisdiction (county or city, not just the state) has enough positive taxable sales to cover it.
A few things to keep in mind:
Credits are matched at the local jurisdiction level. A credit owed in one county won't be absorbed by sales in a different county, even within the same state.
If your sales in that specific jurisdiction slow down or stop, the credit may remain on hold indefinitely.
If you have a refund credit in a jurisdiction where you no longer sell or where sales are very limited that credit may not get applied. It won't be lost, but it also won't automatically resolve itself.
If this applies to you, reach out to your Kintsugi contact and we can review the situation together.
What you see | What it means |
|---|---|
Refund shows as Committed in the portal | Recorded and tracked. No action needed. |
Refund not in filing export | Held for a future period with sufficient sales. |
"Credits Utilized" shows $0 | Credit hasn't been applied yet. This is normal behavior. |
Credit in a jurisdiction where you've stopped selling | Contact Kintsugi to review. |
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