Understanding Kintsugi Plans and Billing
An overview of the Kintsugi Free, Starter, Scale, and Premium plans, how billing works on each, and how to change plans. Current prices are on the pricing page.Updated yesterday
Kintsugi has four plans: Free, Starter, Scale, and Premium. This guide gives you a quick overview of each plan and explains how billing works, so you can choose the right fit and know what to expect on your invoice.
For current prices and the full feature-by-feature comparison, see the Kintsugi pricing page. It is always the most up-to-date source.
Already a Kintsugi customer? Your current plan and pricing stay the same, and there is nothing you need to do. See What This Means for Existing Customers section below.
The Four Plans at a Glance
Plan | How it is priced | Where you can register and file | Best for |
|---|---|---|---|
Free | Free, no credit card required | Monitoring only. You can see your exposure across the US and 100+ countries. | Finding out where you owe before you commit to anything |
Starter | Pay per action, such as each registration or filing | US and Canada | Businesses with a handful of registrations and filings that want to pay only for what they use |
Scale | One flat monthly price, built around your business | US, Canada, and the other countries you sell in | Growing businesses that want one predictable bill and international coverage |
Premium | One flat monthly price, built around your business | US, Canada, and the other countries you sell in | Businesses that need our most advanced compliance tools |
What Each Plan Adds
Free: Exposure monitoring, threshold alerts, product categorization, address validation, Kin (your AI sales tax assistant), and no-code integrations.
Starter: Everything in Free, plus registrations, filings, and remittance in the US and Canada, charged one action at a time.
Scale: Everything in Starter, with your compliance work covered by one flat monthly price. Scale also covers the EU, the UK, and the other countries you sell in, and our team handles more of the operational work for you.
Premium: Everything in Scale, plus our most advanced features: Voluntary Disclosure Agreements (VDAs), advanced exemption certificate management, API and SDK access, single sign-on (SSO), and advanced analytics.
For the complete list of what is included on each plan, see the pricing page.
Which Plan Is Right for You?
You are still exploring, or not sure where you owe: Start on Free. Connect your data and Kintsugi shows your exposure in minutes, at no cost.
You need to register or file in a few US states or Canadian provinces: Starter lets you pay only for the actions you use, and you can upgrade from Free yourself in the app.
You file in many places or sell outside the US and Canada: Scale gives you one flat monthly price, so your costs stay predictable as your filings grow.
You owe back taxes from periods you never registered for, or you need API access, SSO, or advanced exemption certificate management: Premium adds VDAs and our most advanced tools.
Tip: Not sure which one fits? Select Talk to Sales in the app or on the pricing page.
Our team compares the options against your actual filings and the countries you sell in.
How Billing Works on Each Plan
Plan | How you are billed | When you are charged |
|---|---|---|
Free | Not billed. No payment method is needed. | Never |
Starter | Per action. Each completed action counts as one billable event. | After the billing period ends. Actions completed this month appear on your next invoice. |
Scale | One flat monthly subscription, based on the plan you set up with our team | In advance, at the start of each month |
Premium | One flat monthly subscription, based on the plan you set up with our team | In advance, at the start of each month. If you activate Premium through checkout in the app, your first payment is taken at checkout. |
Why your Starter invoice can show $0.00: Actions are charged after the period they were completed in. If your latest invoice shows $0.00, the actions you completed recently are queued for your next invoice.
You can check your current plan and charges anytime under Configuration > Billing Details. Billing information is visible to Admins and Owners only. See Understanding User Roles in Kintsugi.
How You Can Pay
You can pay for any paid plan by credit or debit card, or by Direct Debit (ACH) from a U.S. bank account. You choose your method at checkout, and you can switch later under Configuration > Billing Details. The Free plan does not need a payment method. For details, see Payment Methods for Your Kintsugi Subscription: Card and Direct Debit (ACH).
These payment details are for your Kintsugi subscription only. They are separate from the bank details used to remit sales tax to tax authorities, which you enter under Configuration > Bank Details. See Setting Up Sales Tax Payment for Filings and Registration.
What This Means for Existing Customers
Your plan and price stay the same. Nothing is moved automatically, and you do not need to take any action.
Starter now covers Canada. If you are on Starter (previously called Growth), you can register and file in Canada as well as the US, at the same per-action price.
You can switch whenever it makes sense. If Scale looks like a better fit for your filing volume or the countries you sell in, select Talk to Sales in the app or reach out through chat, and our team will review it with you and handle the change.
How to Change Your Plan
Free to Starter (self-serve): Go to Configuration > Billing Details, select Upgrade on the Current Subscription Plan card, and complete checkout. The change takes effect right away.
Moving to Scale or Premium: Select Talk to Sales in the same window, or use the contact options on the pricing page. Our team builds your plan around the countries you need and your volume, then walks you through activating it.
Downgrading or canceling: Our team handles these so your open filings are not disrupted. Reach out through chat to get started.
For step-by-step instructions, including what your invoice looks like after a switch, see How to View and Change Your Kintsugi Subscription Plan. New to Kintsugi? See Setting Up Your Kintsugi Account: A Step-by-Step Guide.
Frequently Asked Questions
Q: Where can I find current prices?
A: On the Kintsugi pricing page. Scale and Premium are priced for your business, so our team gives you an exact quote when you select Talk to Sales.
Q: Which plan do I need if I sell outside the US and Canada?
A: Scale or Premium. Every plan, including Free, monitors your exposure in 100+ countries. When you are ready to register and file in the EU, the UK, or elsewhere, Scale and Premium cover the countries you need. See Kintsugi Global Coverage: Supported Regions and Countries.
Q: Can I add a feature from a higher plan without upgrading?
A: Sometimes. Scale and Premium are built around your business, so if you need one specific feature, ask our team whether it can be added to your plan.
Q: Do I need Premium to use the Kintsugi API?
A: Yes. API and SDK access is part of Premium. See Unlocking Your API Key.
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Need Help?
Most plan and billing questions are answered above and in the related articles. If something about your own account is still unclear, such as a specific charge you want to review, reach out to us using the chat in the bottom right corner of your screen and we will be glad to help.